Refund policy

We understand that finding the perfect fit online can be tricky. If your Ivalgo purchase isn't right for you, here is how we can help.

Return Eligibility: You have 30 days from delivery to return your item. To be accepted, garments must be unworn, unwashed, and have all original tags attached.

Sizing Exchanges: If the fit isn't right, we recommend returning the item for a refund and placing a new order for your preferred size before it sells out. Return shipping for sizing issues is covered by the customer.

Defective or Wrong Items: We suggest you inspect your order upon arrival and reach out to us promptly with supporting photos if you receive a defective piece or the wrong item. While prompt notification helps speed up our claim review, this recommendation will not affect your statutory remedies for applicable quality-related issues. We may provide a prepaid return label, send a replacement or issue a full refund once your claim is validated.

The Refund Process: Once your return is received and inspected at our facility, we will send you an email approval. Refunds are typically applied to your original payment method within 10 business days.

Questions?
Start a return by emailing: service@ivalgo.com
Operated by: OLENA Shop LLC (1875 LAWRENCE ST STE 770, DENVER, CO 80202)