FAQ

Frequently Asked Questions

1. How do I know what size to order?
Every product page has a detailed size guide. We highly recommend measuring your bust and waist and matching them to our chart rather than guessing.

2. Do you ship internationally?
Currently, we only ship within the United States.

3. Can I cancel my order?
We pack orders very fast. If you need to cancel, email us within 2 hours of placing your order. Once shipped, orders cannot be canceled.

4. How do I return an item?
Items can be returned within 30 days if they are unworn and still have tags. Please email service@ivalgo.com to initiate the process.

5. Who do I contact for help?
Our team is available Mon-Fri (9am-5pm EST). Email us at service@ivalgo.com or call +1 9096396795.

Ivalgo is operated by OLENA Shop LLC, Denver, CO.