Contact Us

Thank you for contacting Nexvuli.

We are committed to providing reliable and professional customer support before, during, and after your purchase. Whether you need help with product information, sizing, an existing order, shipping, returns, refunds, or general questions about our fashion collections, our customer service team is ready to assist you.

For faster service, please include your Order Number whenever your inquiry relates to an existing purchase.

1. Email Support

Customer Support Email:
service@nexvuli.com

Our customer service team carefully reviews each inquiry and aims to provide clear and helpful assistance.

Expected Response Time:
Within 24 business hours

For order-related questions, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue
  • Photos, if the item is damaged, defective, or incorrect

2. Telephone Support

Customer Service Phone:
+1 3153027058

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Please note that standard calling or messaging charges may apply depending on your telephone carrier or mobile service provider.

3. Order & Product Assistance

Our customer service team can assist with questions regarding:

  • Product information and sizing
  • Tops, blouses, bottoms, pants, and other fashion items
  • Order status and tracking
  • Shipping and delivery
  • Order changes or cancellations
  • Returns and refunds
  • Damaged, defective, or incorrect items
  • General customer service inquiries

When contacting us about a specific product, including the product name or product page information can help us assist you more efficiently.

4. Customer Service Contact Summary

Email:
service@nexvuli.com

Telephone:
+1 3153027058

Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (Eastern Time)

Registered Address:
Centralized Office Unit 071, Room B1008, Building 1, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province

We're Here to Help

At Nexvuli, we want your shopping experience to be straightforward, comfortable, and dependable from the moment you discover a new style to the moment your order arrives.

If you have any questions about products, sizing, orders, shipping, returns, or refunds, please contact our customer service team using the information above.

Thank you for choosing Nexvuli.